FAQ's

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A: Yes!  We do welcome walk-ins, however, it is based upon availability. If we are busy there may be a waiting period or you may be required to schedule an appointment. 

A:  As a courtesy, we send out email confirmations automatically to each client who has supplied us with their email and/or phone call confirmation one day before your appointment. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.

A:  After two no-shows, you make be required to put down a deposit to book future appointments. This will be determined by stylist. 

A:  We understand "life happens". If you are running late, please call us (301)-984-1177. Depending on how late you are running, your appointment may have to be moved or altered. 

A:  We have a no refund policy on services completed at our salons. We offer complimentary fixes within 7 days of the service.

A: We do allow children in the salon but we ask that you stay with them at all times. As a safety precaution, please be aware that there are hot tools plugged in and sharp objects in the salon. It is your responsibility to watch your child(ren) at all times. 

All pricing is based on time and the product used to perform each service. Pricing is subject to increase if additional time or product is needed to accommodate your particular hair needs. If you have any questions on specific pricing, then we urge you to ask your stylist for pricing prior to your service. 

Gift certificates are available for your gift-giving convenience and are offered in any amount. Gift certificates do not include gratuities and are not redeemable for cash and must be used within 1 year from the purchase date.  

 Gratuities are not included in services provided or gift certificate purchases. Gratuities are always appreciated and we thank you for your thoughtfulness. All tipping must be done in cash or check made out directly to your service provider. We have an ATM on site for your convenience and envelopes are provided at the reception desk. Please indicate on the envelope who the tip is for and who it is from and we will forward it to your service provider. 

Retail products may be exchanged for another product within 30 days of purchase. 

All boutique items and sale items are FINAL SALES: hair brushes, jewelry, fragrances, etc. 

There are a few parking options:

• Top level (uncovered) of the parking garage behind the building (Rollins Ridge Apartment Building). 
• The middle level of the parking garage. To access this level you can go down the ramp from the top level on the parking garage (uncovered level) or make the turn before the building (when coming from East Jefferson St.). 
• Some street parking is also available.