FAQ's

Q: Do you take walk-ins?

A: Yes!  We do welcome walk-ins, however, it is based upon availability. If we are busy there may be a waiting period or you may be required to schedule an appointment. 

Q: Will you confirm my appointment?

A:  As a courtesy, we send out email confirmations automatically to each client who has supplied us with their email and/or phone call confirmation one day before your appointment. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.

Q: What happens if I'm a no-show to my appointment?

A:  After two no-shows, you make be required to put down a deposit to book future appointments. This will be determined by stylist. 

Q: What should I do if I'm running late?

A:  We understand "life happens". If you are running late, please call us (301)-984-1177. Depending on how late you are running, your appointment may have to be moved or altered. 

Q: I'm not satisfied with my services, can I get a refund?

A:  We have a no refund policy on services completed at our salons. We offer complimentary fixes within 7 days of the service.

Q: Is your salon kid friendly?

A: We do allow children in the salon but we ask that you stay with them at all times. As a safety precaution, please be aware that there are hot tools plugged in and sharp objects in the salon. It is your responsibility to watch your child(ren) at all times. 

General Info

Gift Certificates

 No refunds will be given for gift certificate purchases. Gift certificates are NOT redeemable for cash. 

Returns/Exchanges

Retail products may be exchanged for another product within 30 days of purchase. 


All boutique items and sale items are FINAL SALES: hair brushes, jewelry, fragrances, etc. 

Parking

There are a few parking options:

  • Top level of the parking garage behind the building (Rollins Ridge Apartment Building). 
  • The middle level of the parking garage.
  • Some street parking is also available.